Refund policy

Return & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Replacements

If you receive a product that is:

  • Damaged during delivery

  • Defective or not functioning correctly

  • Incorrect (wrong item, color, or size received)

you may request a replacement or refund by contacting us within 3 days of receiving your order.

Requests submitted after the 3-day period may not be eligible for replacement or refund.

2. How to Request a Return or Replacement

To begin the process, please email us at:

m.masoud.akhgar@gmail.com

Include the following:

  • Your order number

  • A brief description of the issue

  • Clear photos or a video showing the defect or damage

  • Photos of the product packaging, if applicable

Our support team will review your request and respond as quickly as possible.

3. Replacement Process

If your claim is approved, we will arrange one of the following:

  • A replacement product, subject to stock availability.

  • A refund if a replacement is not available.

Products must be returned in their original packaging with all included accessories when requested.

4. Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind

  • Ordering the wrong item

  • Personal preference

  • Incorrect product selection by the customer

Please review product descriptions carefully before placing your order.

5. Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or bank.

Shipping fees are non-refundable unless the return is due to our error or the product is confirmed to be defective.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging or missing accessories.

  • Products reported after the 3-day return period.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has entered fulfillment, cancellation may no longer be possible.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: m.masoud.akhgar@gmail.com

We aim to respond to all inquiries as quickly as possible.