Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended slightly. If there is a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on the destination:

  • United Arab Emirates (UAE): 1–3 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or WhatsApp message containing your tracking information (where available). Please allow up to 24 hours for tracking information to become active.

Multiple Shipments

As we work with trusted fulfillment partners and suppliers, items within the same order may occasionally be shipped separately. If this happens, you will receive separate tracking updates for each shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may be unable to modify it. Additional shipping charges may apply if the package needs to be re-shipped.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with our shipping partners to investigate the shipment and assist in resolving the issue.

Please note that delivery delays caused by customs clearance, weather events, or courier disruptions are outside of our control.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product(s)

We will review your request and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email.